Assistant Unavailable or Slow
The assistant has two layers:
- Local help - current-page guidance and help-center FAQ answers. These do not need an AI provider.
- AI fallback - broader questions that need AI synthesis from app context.
If the AI fallback is not enabled in an environment, the rest of TCC still works normally. On mt-test, this can be expected while deployments or environment settings are being validated.
If you see a timeout or unavailable message, try a more specific help question such as what do we do here, how do I finish onboarding, or why are dropdowns empty. Those can often be answered locally.