Review delivery exceptions
- Controllers use Receipt Review at
/receipt-processing/workspace; authorized managers use Commercial Receipt Review for commercial escalations. - Select the project and click Load queue. Changing the project alone does not load its queues.
- Open the source document and compare the saved material, quantity, unit, exceptions and inventory state.
- Accept only an eligible result, reject it, or choose Return for correction with a clear reason.
- After independent follow-up, load the same project’s queue, describe the follow-up under Returned for correction, then choose Reopen for review.
Reopening preserves evidence and history. It does not edit recognition, rerun AI, resolve attribution, create another receipt or post costs. Current review screens cannot change the saved material, quantity, unit or condition. Unresolved/on-hold automatic receipts cannot be accepted as financially eligible.
If analysis failed before a receipt card existed, check Analysis recovery. After automatic retries are exhausted, Retry analysis grants one additional audited attempt. Do not upload duplicate photos just to retry.